Remote Support is Anytime Anywhere. Technician can resolve issues like data recovery, virus removal and other without going to the location where computer is located and its completely safe. All user have to do is download the software and provide the key and password to technician to give control. While technician resolving the issue, computer will still be under you control all the time and watching what technician is doing. Once the work is done all you need to do is close the software and technician will no more have control of your computer.
And whats more, its cheaper than the personal visits and timing saving.